"We know of a deaf man who was in hospital for 21 days without any interpreting support. Global agencies often provide poor sign language services in favour of profit," explains Jen Smith on why SignCo.io platform co‑op was created.
"There have been cases where unqualified sign language interpreters have been used – like someone speaking holiday French."
Jen is one of a collective of British Sign Language (BSL) interpreters pioneering a new, ethical approach to the way BSL interpretation services are provided in the healthcare sector. As a platform co‑op, SignCo.io will operate online to serve the communities of Liverpool and the Wirral.