When you’re creating a social space in which trust is so important, how do you think about engineering that?
I like to think of gardening metaphors, like growing trust. You have to water it—not too much, not too little. And things will always grow in different directions and with different outcomes than you’re expecting, but that’s okay.
Another part of growing trust is being really open about how power flows, or how money flows in different projects. Like, what are the finances of the project? And being really honest about what is either the explicit power structure that’s present, or the implicit soft power structure that’s present.