When COVID-19 was declared a pandemic, information about new Health Department requirements, CDC guidelines and State mandates came at us at a furious pace. Sometimes changes would be announced while we were meeting to discuss implementation of the ones from earlier in the day. Added to that was the intense amount of shopping in the store, creating product shortages and uncertainty in ordering. Who knew that toilet paper would be the new gold standard?
Away went the salad bar, the hot bar, the bulk section. No more sampling, no more events or classes. Staff hours had to change even as responsibilities grew.